Frequently Asked Questions
- help customers choose the suitable heat transfer printing machine, provide a comprehensive technical support and services.
1. knowing all the requirements of customers
2. to help customers choose the suitable model.
3. to help customers matching solutions.
4. to help customers choose the suitable supporting equipment.
5. to help customers plan power supply and other programs.
6. order the feasibility of the program of "Best printing heat transfer printing machine".
- deliver qualified machines to customers on time and teach customers how to use and maintain them.
1. timely communicate with the company marketing department, delivery to customers on time.
2. free to help customers install, debug.
3. free to train the operation and maintenance personnel.
1, three free service
Free assistance in installation, commissioning, training techniques and operators.
2,24 h after-sales service
There are 24-hour sales service hotline at headquarters and offices, no matter when your machine has any problems, just a phone call, we will provide you with a convenient service at the first time.
National Customer Service Hotline: 400-1515-750
3, full network services
you could get the online service information from our website, or send us email, if you have any problems of machine maintenance and technical, we will provide you with a satisfactory answer.
Company website: ai2018dca.com
4, technical training
In order to let customers master the knowledge of machine operation, maintenance and repair, our company recommend two kind training:
(1) Before you get the machine, you could arrange someone come to our factory for comprehensive training.
(2) When you get the machine, our staff will go to your factory for installing machine and commissioning.
All the machine we produce, we supply the service of lifetime maintenance, adequate supply of spare parts, free technical advice and traing.
5.1, 12 months machine warranty
"Best Printing Machinery Co., Ltd." solemn promise: 12 months machine warranty (except for wearing parts).
5.2, life-long maintenance services
All the machine ordered from us, we provide lifetime maintenance services.